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This article answers common questions about Euna Grants accounts and access, the Applicant Portal, and budgets and risk. 

Use the list below to find the question you need, then locate it in the article.

Accounts and Access

How do I invite a user into my account?

  1. Navigate to Administration>System Security>Users. 
    The Users list displays. 
    If you need to create a new user first, refer to the How to Add a New User article.
  2. Click the Send Invitation (envelope icon) button next to the user's name.
    The Send Invitation confirmation popup displays.
  3. Click the Send Invitation button to confirm.
    Euna Grants sends the invitation to the user and displays Yes in the Invitation Sent column.

What email address do Euna Grants invitations come from?

Euna Grants sends invitation emails from no-reply@gotomygrants.com. 

Add this address to your contacts so these emails don't land in your spam folder.

What can the different security roles do?

Euna Grants uses a modular security model. You set base access per record type on the User Details page, and you can add users to individual records as Managers, Additional Users, Grant Writers, or Assignees.

Access levels by record type:

User Role Description
Admin
  • View, create, edit, and delete records
  • Add progress and collaborate
  • Access Administration areas
Editor
  • View and edit records, but not create or delete them 
  • Add progress and collaborate
User
  • View records only.
  • Add progress and collaborate.
View Only
  • View records only
  • No progress updates or collaboration

Record-level roles:

Role Description
Manager
  • One per record (Awards, Funds, Grants, Opportunities, Projects)
  • Full edit and delete access
Additional Users
  • Same permissions as Managers
  • You can assign multiple per record.
Grant Writers
  • Grants only
  • Full pre-award access, no post-award access.
Assignees
  • Budget line items, goals, tasks, and workflow actions
  • Edit access and progress tracking

You can also apply account-wide restrictions (Approvals, Budget, Payment Authorizations, Post-Award, Salary) that block access regardless of other permissions.

Refer to the User Security Roles article for more information.

Does Euna Grants have a timeout?

Euna Grants automatically logs out inactive users after 30 minutes. Before logging you out, it shows a warning message with a countdown.

What is the difference between a staff member and an individual?

A staff member is an internal contact at your organization. Staff members receive email communications from Euna Grants and can take responsibility for items. 

An individual is an external contact you want to track, such as a vendor or funder contact.

Which browsers does Euna Grants support?

Euna Grants supports current, manufacturer-supported releases of: 

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari for macOS (10 and later). 

Euna Grants does not support browser versions the manufacturer no longer supports.

Which file types can I upload into Euna Grants?

You can upload an unlimited number of files. Each file must stay under 1GB.

  • Comma Separated Values: .csv
  • Email: .msg
  • Image: .bmp, .jpg, .png, .tif, .tiff
  • Microsoft Excel: .xls, .xlsx, .xlt, .xltx
  • Microsoft PowerPoint: .ppt, .pptx
  • Microsoft Word: .doc, .docx, .dot, .dotx
  • PDF: .pdf
  • Text: .txt
  • Zip: .zip

Applicant Portal

Who has access to the organization's applications?

All users tied to the organization can view and edit all open applications. 

Only Administrator users can create, delete, or withdraw applications.

How do I resolve an "Account already exists" error?

This error means you already have an account registered to your email in the Applicant Portal. Follow these steps to regain access:

  1. Click the link in the error message to go to the login page.
  2. Log in with your credentials or click Forgot your password? to reset it.
  3. If you still need help, submit a ticket through the Support Portal or email support@amplifund.zendesk.com.

Where can I find more Applicant Portal troubleshooting?

Refer to the Applicant Portal FAQs article in the Help Center for additional FAQs.

Budgets and Risk

Why are my grants listed as high risk?

The funder, an Admin, or a Grant Manager can set grant risk. Euna Grants configures risk across three data points using these default thresholds:

Data Point Thresholds
Budget
  • Low risk: Expenses within 10% of budget allocations to date.
  • Medium risk: Expenses within 10 to 50% of budget allocations to date.
  • High risk: Expenses over or under 50% of budget allocations to date.
Performance
  • Low risk: Over 75% of goals on target.
  • Medium risk: 25 to 75% of goals on target.
  • High risk: Less than 25% of goals on target.
Reporting
  • Low risk: Under 5 days past the report due date.
  • Medium risk: 6 to 11 days past the report due date.
  • High risk: Over 12 days past the report due date.

How do I enable indirect if I already have an indirect line item?

Indirect functionality on the grant budget changed on November 21, 2019. If your grant had indirect enabled before that date, you may not see the Indirect budget category or line item, and you may run into errors when you update your budget. Contact support@amplifund.com or submit a ticket to confirm which option fits your grant, then choose one of the following.

Option Method
Option 1

Remove automated indirect tracking from the budget. 

This keeps your budget as is; you continue to budget and expense indirect manually. Your grant cannot have expenses yet. 

  1. Navigate to Pre-Award > Submission Budget Settings or Post-Award > Settings > Budget Settings. 
  2. Click the Edit (pencil icon) button.
  3. Uncheck the Track Indirect Cost checkbox.
Option 2

Remove automated tracking from specific line items.

 This keeps rate-change tracking at the budget level while you stop specific line items from generating indirect. 

For each affected line item:

  1. Click the Edit (pencil icon) button. 
  2. Select the Configuration tab.
  3. Uncheck the Generates Indirect checkbox.
Option 3

Replace your manual line item with automated tracking. 

This fully automates indirect cost over the life of the grant. 

  1. Zero out or delete the user-created indirect line item.
  2. Enable Track Indirect Cost under Budget Settings.
  3. Reassign or recreate expenses against the new system-generated indirect line item.

Where can I find more information on Budget Versions?

Refer to the Budget Versions FAQs article in the Help Center for additional FAQs.

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